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05McNabb's avatar
05McNabb
6 years ago

Madden 20 does not launch

I have the same problem as many others. 2 days ago Madden was fine on my PC. Since yesterday the game doesn't launch. After starting the cloud sync window appears and go up to 100%. Then a window p...
05McNabb's avatar
05McNabb
6 years ago

@EA_Blueberry 
Is EA at all interested in finding a solution?

I'm sorry to say that, but this game, and the original software, is the biggest crap I've ever seen. 55 Euros for a game that doesn't even start. That's a bad joke. Definitely the last time I buy an EA game if there's no solution. EA takes our money for a broken good and is not able to repair anything or even admit that this game is full of bugs.

Want another example? Today I installed Origin and Madden for the supposed 20th time because the game didn't start again last night. It was running and there was no problem at all. After 1 hour I tried to restart the game and the problem explained in the first message occurred again. In the meantime the PC wasn't even running . What the hell is going on here?

I don't know if Origin is the problem, Madden or both - but EA should.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@05McNabb 

Thank you for your patience. Can you upload a new DxDiag for us, reinstall Origin, and disable cloud saves under the Origin client's Application Settings real quick for us? 

I'm starting to learn towards Origin getting blocked by the system permissions or anti-virus. Origin was added to your exception list, right?

  • 05McNabb's avatar
    05McNabb
    6 years ago

    @EA_Blueberry 

    To be honest, nothing makes any sense anymore.
    In the meantime I installed Madden under a different Windows user account (a new one without any other programms on it) . There it can be started so far and the game is starting and works well.
    But not only that - since then the game can be started again in the original account, where it was not possible before. In the meantime I didn't try anything else there. 

    Let's see how long it stays that way....

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @05McNabb 

      Do you have a non-English character in your Windows username? We've seen that cause launching issues for other various games.

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