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Bups58's avatar
6 years ago
Solved

Madden 20 EA servers down

Product: Madden NFL 20 Platform:Microsoft XBOX One Which console generation do you have? XBOX One X What is your gamertag/PSN ID? TiredRaccoon893 Date/time issue occurred Servers been down for ov...
  • EA_Blueberry's avatar
    6 years ago

    @Bups58 

    Are you still having some trouble connecting to the servers? There hasn't been any downtime aside from scheduled maintenance we have for a short period of time on Thursdays. 

    Here are some basic steps I recommend first. Let me know if they don't work.

    Reboot the power to the modem/router

    1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

    How to power cycle your Xbox console:

    1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console’s power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button  on your console to turn on the Xbox One.

    Clear Mac Address

    1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

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