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JohnLennon6676's avatar
JohnLennon6676
6 years ago
Solved

Madden 20 error downloading tuning data

Madden 20 keeps receiving an error with loading latest tuning data  and roster which keeps me from playing online at all.
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    Hey, @JohnLennon6676  @dustydog333  @jig7c 

    Would you mind letting me know what platform you play on?

    This error has popped up over the years I've been supporting the Madden franchise. Usually if you power cycle the console and reboot the network that can help allow it to download the next go around. For Xbox users it helps to clear the persistent storage from the Blue-Ray app.

    If it doesn't work that way, try deleting your latest roster file and profile from the Manage Files section via the main menu. Then immediately enter an online H2H game so it forces you to download the latest roster.

    For PC users, I've seen a clean boot fix this. Clean boot the PC and then immediately launch Madden 20 as Administrator (right-click on the desktop shortcut). 

    How to Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@dustydog333 

I haven't seen any direct correlation of one type of copy having more issues than the other in regards to this. Have you tried clearing the game saved data under My Games & Apps>Highlight Madden 20>Press Start>Manage Game>Cleared Game Saved Data for local and cloud?

Have you tried going wired instead of WiFi or vise-versa for your XB1? I know going wired is not always possible and asking you to move the console towards the router to try and download it can be inconvenient but it can help us narrow down whether it could be WiFi related.

It could be related to the cloud data on your Gamertag too. Try removing the Gamertag from your Xbox and re-add it. 

dustydog333's avatar
dustydog333
6 years ago

My Xbox one x is currently wired, I can try using Wifi instead.  Are you saying that the game may be crashing because of a bad internet connection / dropped packets? 

I will try clearing the saved games again, though last time I tried there was no saved game data as I wasn't able to open the game.

I will also try removing the gamer tag from my xbox and see if that makes a difference.

Just wondering, do these issues on the message board get relayed to the game developers?  Are they aware of the issues?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @dustydog333 We pass along reports and feedback here, including the tracking of technical issues and bugs. The tuning data error could be connectivity related since there is trouble downloading it. We've seen players fix issues by switching to WiFi or wired, opening up ports, and changing their DNS (if necessary). We're not seeing a significant rise in players experiencing this and these type of technical issues can pop up in games when you have hundreds of thousands of users. Hopefully we can get this sorted through basic troubleshooting for you though.
    • dustydog333's avatar
      dustydog333
      6 years ago

      Sounds good, thank you for your help.  I will try these other fixes later and report back.

      • dustydog333's avatar
        dustydog333
        6 years ago

        I swapped from wired internet to wifi.  I removed saved games and reserved data.  I restarted console several times.  I changed DNS from automatic to google servers and back.  I tried a new MAC address....

        I was able to get into the pro bowl game and it froze during the kickoff on two different occasions. 

        One, while kicking, the game froze.  Made as strange buzzing sounds and the consol turned off. 

        Two, while receiving and running back the kick off the game froze.  Strange sound and then crash.

        If the game is downloaded to my xbox and I'm playing single player, why would these network settings affect performance? 

        What else can you suggest?  I am waiting for my xbox to reboot for the 100th time so I can try the gamertag suggestion.  

        Thanks for your help.

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