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copistatic5's avatar
copistatic5
6 years ago
Solved

Madden 20 Glitch

When playing Madden on my brand new PS4, it has this glitching problem where before the snap, when I’m playing offense, it like takes a certain player and does like sunshine rays of that player all t...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    I see. It really does look like this might be a hardware issue. The graphical artifacts you're seeing are really similar to what happens with a PC video card if it's getting too hot or if it the card is damaged. I think it would be best to reach out to PlayStation Support directly and let them know what's happening so they can take a look. 

    For more info on how to contact PlayStation support check out their website at https://support.playstation.com/s/

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Do you have any other HDMI cables that you could try using to connect the PS4 to your TV? Artifacts like that can also happen because of a bad cable as well. 

/Kent

copistatic5's avatar
copistatic5
6 years ago

I tried an old hdmi cord first and then I switched it to the one that came with the ps4 and it still does this. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hmm, I see. You're only seeing this happening with Madden 20? You haven't noticed any issues like this with other games at all? 

    /Kent

    • copistatic5's avatar
      copistatic5
      6 years ago

      Madden is the only one. I also have 2k20 and it has not happened with that game at all. 

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago
        That's definitely strange. If at all possible, is there any way that you could try launching the game on a different PS4? If you have a friend who has one I'd be curious to see if you run into the same issue on a different console.


        /Kent

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