Hey Franchise Community,
Last week we released a server update to prepare for a Title Update, TU9. That update exposed a problem in Franchise data related to Superstar abilities that were causing issues on our servers. The server issues were preventing affected users from connecting to their leagues and made it so that we needed to gate the Franchise leagues any time we wanted to push out any new Madden content. In order to be able to release new content we had to remove access to Cloud Franchise during limited maintenance periods.
A number of Cloud Franchise Leagues created in July and August were missing some Superstar abilities. These are the leagues that have been impacted by this issue. Logging into these leagues triggered the server issues. We have been able to identify those leagues and as of this morning we are now preventing them from logging in and, thus, protecting the server for players not in this broken state.
We are also testing a fix for the missing Superstar data so that we can restore access to those Cloud Leagues, as well as safely patch those leagues in the future. In previous Madden titles, those leagues would have been rendered permanently unusable, and users would have had to create new leagues.
This is a problem we introduced by adding abilities to existing leagues, keeping parity with the other Madden game modes - a new feature for Madden 20 which we are committed to supporting. We are aware of the issue and it is a top priority to fix. Our teams are actively working on a solution as well as a way to prevent these data problems with the Superstar abilities that we all enjoy.
- The Madden Franchise Team
