Forum Discussion

mplsghost's avatar
mplsghost
6 years ago

Madden 20 not connecting to the ea servers

I was wondering why Madden hasn’t been playable for five days? I haven’t changed anything with my internet.
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @mplsghost. 

Let's take a look and see if we can get you back online. Which system do you play on? Have you been able to try any sort of troubleshooting steps at all since this started happening? 

/Kent

  • mplsghost's avatar
    mplsghost
    6 years ago

    I play on PS4. It’s been a little more then a week of it doing this. I’ve tried every troubleshooting method that EA has requested. Including deleting and reinstalling Madden.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      6 years ago

      I double-checked the server status for Madden 20, and it looks like everything is up and running at the moment. Something is definitely blocking you from getting connected, so we'll need to narrow down what that might be. 

      When you have a chance please start with the basic connectivity troubleshooting steps over at the EA Help website. I'd also recommend taking a look at the PS4-specific steps as well when you're able. If you still can't connect after that let me know. 

      /Kent

      • mplsghost's avatar
        mplsghost
        6 years ago

        I was seeing the same the same thing with the servers. I’ll double check everything when I have a minute and I’ll get back to you. Thanks.

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