Forum Discussion
6 years ago
I was using a network cable. Should I purchase a different modem/router from the one that xfinity gave me? If so do you have any recommendations?
EA_Kent
Community Manager
6 years agoIt might not be an issue with the router or modem itself. There are other steps we can try that might help with this. When you've got a chance can you run through the steps over at the general connection troubleshooting article?
Let me know if you're still running into any sort of connectivity issues afterward.
/Kent
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