Madden 20 On Xbox Crashes Consistently

@nbamaterial8 

Do you have a lot of recorded clips saved to your Xbox? I've seen players fix freezing like that once they deleted their recorded clips to free up space. 

So I deleted all my clips and it’s still doing it. Happened 5 games in a row. Nothing has worked. 

@nbamaterial8 

To be clear, does your Xbox crash to the home screen when you're playing franchise or regular exhibition games or is this only occurring in MUT? 

I honestly only ever play mut so idk. 

@nbamaterial8 

Would you be able to test out some exhibition games just to see if we can isolate the issue? I have a strong feeling it could be related to the way the roster is set up for you in MUT where it needs to be reconfigured to Best Team OVR with the lineup tool and swapping out Team Visuals. That is a very common error for Madden users this year that the team is aware of.

No I did best team overall and I’ve never changed my jerseys. It’s the standard packer jerseys every single time. Still didn’t work. This game needs a serious patch for this problem. 

Wow so I was so stoked tonight when I saw there was an update for madden and that the notes said they fixed bug issues. Figured they fixed this stupid bug where I can’t even play this game bc of it. But nope I was wrong. It still freaking froze and kicked me out. EA FREAKING SUCKS. FIX YOUR DAMN GAME!

@nbamaterial8 

We'll need to have someone look at your account as we're not seeing reports of others experience the crashes like you're enduring on a widespread scale. Please contact our Support team via one of the options below.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

I'm in my second year of dealing with this. Last year it happened during the February update and this year it happened during the January update. Since you can't complete Solo Battles, it makes MUT worthless. I tried to switch to becoming a franchise user so I could at least enjoy part of the game, but gameplay freezes would send me back to the dashboard.

I did full resets of my Xbox several times and I never could finish a full game in MUT or Franchise. It seemed to occurred around 5-7 minutes into gameplay. Every time I went through EA support, they would make me do the same troubleshooting steps and wouldn't listen when I told them that this was my 7th time trying. I've owned every Madden since 2008 but two years in a row it's stopped working and my $60 plus $500 in MUT purchases have been wasted the last two years.

@elijahlight 

Does it give you an error when it dashboards? Sounds frustrating indeed. Can you answer some basic questions for me so we can pinpoint what's causing this:

• Have you reinstalled the game
• Not ideal and I'm not asking you to do it, but have you tried a factory reset of the console
• Do you have your console plugged directly into an outlet or surge protector
• Do you experience this issue if you plug the power into a different outlet
• What power settings do you have on your Xbox
• Do you have anything plugged into the USB slot, such as a controller charging dock or guitar hero dongle? Third party devices have been known to cause compatibility issues with some games
• Does it freeze if you're able to play it on a different Gamertag (gameshare) to see if it's account based

I am having a similar issue.  It crashes on the splash screen.  The game never loads.  I have reinstalled the game.  It is a digital download.  I have power cycled.  Changed the DNS.  Cleared the MAC address.  Nothing has worked.  This is unacceptable.  The game costs $60 and not to mention the hundreds of dollars spent on upgrades.  This needs to be fixed or I would like ALL my money back.

@mackdaddy3333 

Thank you for letting me know what steps you've already tried, that makes troubleshooting a lot easier so we know where to go next. Completely understand where you're coming from so I want to help get you back onto the field as quickly as possible.

Do you have an external hard drive or anything else plugged into your USB slot? (controller charging dock, guitar hero dongle, etc.)

Yeah I’ve talked to so many people about this and done everything they have asked me. Spoke to 5 different people through EA and nothing has ever fixed the situation. Unfortunately there isn’t any solution. I changed the ports as they asked me which helped for a day and then it went back to kicking me out each time. It’s a complete joke. 

@nbamaterial8 

You've cleared the game saved data right?

I've seen players find success after changing the DNS on their console to either Google's or Cloudflare's. Does the game crash on you if you set your console to the home console and play under a different Gamertag, this way we can determine if it's account based?

I’ve done all that several times. Only thing left for EA is to issue refunds.