Hi EA,
I seemed to have fixed the problem. 🙂
I closed down a program called "Alienware Sound Center" and the sound has now return to the game. I guess this was somehow causing the issue.
Anyway, thanks for your help.
Kind regards,
Jason
Community ManagerNice! I'm glad to hear you were able to get it figured out. Thanks for letting me know what was happening. 👍
/Kent
This is definitely a software issue within the game and not my connections. All other games and apps have sound. This is a reoccurring problem. The sound will work fine for a few days and then nothing. Way to many people have similar problems. This issue needs to be resolved.
Community ManagerHi @Charlielcso.
Are you also playing on PC? If so, could you grab a DxDiag and share it here? For more info on how to pull up the file check out the EA Help website.
Once you have the DxDiag please attach it to this thread. Thanks!
/Kent
No sorry I forgot to say in my original post the I was playing on an XBOX One.
Community ManagerGot it, thanks!
Are you running your sound through your TV speakers, or are you using a different audio device like a headset or a sound system?
/Kent
I’m running it through my TV speakers. All other games have sound. Also the sound is back on now. The loss of sound seems to be intermittent. I’ve lost sound twice now. Both times I’ve lost sound on Madden 20 the sound works on all other games and apps on my XBOX.
Community ManagerDoes it seem like the sound is dropping out at a certain point in-game, or is it just totally random?
/Kent
It total random. When I turn the game on sometimes it works and sometimes it doesn’t. The sound loss doesn’t happen during game play. When sound loss occurs it happens at the start of game play. Reading other users post this sound loss issue is not unique to me.
Community ManagerThat is definitely weird. Do you notice any difference at all depending on if you're in a party or not?
/Kent
Community Managerso im here in madden 23 having the same issue this dude was having it randomly just goes out for no reason but works in all other games but madden
