I spent many hours troubleshooting and 4 useless chats with support. Ended up re-installing windows and now it works. Every other game in the world was working just fine, not sure what would cause it to be my Windows install.
Product: Madden NFL 20
Platform:PC
Which console generation do you have? XBOX One
What is your gamertag/PSN ID?
Date/time issue occurred November 2019 - January 2020
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? DelftDaddy_7
Summarize your bug Every time I play one of my games and need to upgrade a player after the game, the game freezes. There is no way to skip past the post game upgrade phase and once you are in that phase, you cannot do anything except close the game and re-log.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? 1.Play any cloud based franchise mode. 2. Play a game in said franchise mode and gain enough xp for any player on your team 3. Finish the game and it will return you to the upgrade players screen automatically
What happens when the bug occurs? You cannot input anything. You can still hear the music, but no inputs register regardless of input method (controller vs. keyboard).
What do you expect to see? I expect to be able to make inputs as normal
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? 1660
Enter RAM memory size in GB 16
Ignore the xbox one answer. It is not important to this complaint. This bug occurs 100% of the time and it is very frustrating to have to reload the game every time that I play a game.
Community ManagerAre you still experiencing this since the latest update?
