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kyethomas's avatar
kyethomas
6 years ago
Solved

Madden 2020 roster

Product: Madden NFL 20 Platform:Microsoft XBOX One Which console generation do you have? XBOX One S What is your gamertag/PSN ID? KyeO15 Date/time issue occurred 2nd of February What type of is...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago
    @Gladiator46873 There's a possibility this could be network related. Can you try rebooting your network so you can establish a fresh connection to the EA servers?
Gladiator46873's avatar
Gladiator46873
6 years ago
@EA_Blueberry I tried that multiple times and selected to delete the cloud data for my account as well and it still won’t work.
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago
@Gladiator46873 There's a possibility this could be network related. Can you try rebooting your network so you can establish a fresh connection to the EA servers?
  • Houtbob1's avatar
    Houtbob1
    6 years ago

    I have the same issue on PS4. I've deleted all files (local and cloud), deleted and reinstalled the game, reset my network, all to no avail. I am able to load community rosters just fine. Just can't succeed in downloading and installing the official EA roster. Clearly you have an issue with that process. Any chance you can make the file available for USB uploading? How about posting the official file in Community? Not being able to play online takes a great deal of value away from your game and only feeds the masses that want someone other than EA to make an NFL game. I am quickly joining that crowd.

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Admin rankCommunity Admin
      6 years ago

      @Houtbob1 

      Are you able to play an online H2H game? If you can do that, it means you have the official roster installed. You can't play online without the updated roster.

      • Houtbob1's avatar
        Houtbob1
        6 years ago

        I cannot play an online H2H game. Tells me I need to download the latest roster, and when I do it fails, and round and round we go....

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