Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? Bluebeast733gl
Date/time issue occurred 1/16 2:45pm CST
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? N/A
Summarize your bug I cannot access community download files. The server crashes every time... looking to download a draft class file.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to access and download draft class files.
What happens when the bug occurs? It says "The connection to the server has been lost."
What do you expect to see? The file to download and save.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Please fix this server issue so I can download these files. My internet is 200mb.... not an internet connection issue.
