If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Thanks.
Community ManagerHey, all.
If you're not completing the verification puzzle in the app that can lock you out. This is to prevent bots. Please complete the puzzle.
Are there ways to limit the number of times the puzzlepops up during the last moments of an auction? I was bidding on an item just an hour or so ago, and with every bid, the puzzle popped up. There is virtually no way to complete the puzzle in time to return to the auction, especially if your connection is a little slow and the load times for the verification puzzle are more than instantaneous.
Community ManagerThat is dumb, it will send you nothing but captchas sometimes and you can’t even use the app it’s so bad
How long is the lockout?
How can you complete the puzzle? I never seen this puzzle. It’s been about a month or so since i was able to use the app? It randomly locked me out. I have contacted Ea but i haven’t got an answer yet?
Community ManagerAndroid Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
I did every troubleshooting step and nothing is a working, this is ridiculous! Why hasn’t this been resolved already!?
