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michealsenior's avatar
michealsenior
5 years ago

Madden 21 Connected Franchise crashes and dashboards during game loading screen

We’ve had a few occasions were the game dashboards when two players try to play each other. We’ve even removed a player from their team and attempted to play the computer and the game still bricks to...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@BGetsDubz 

Have you tried power cycling your console? When games dashboard it's usually related to a caching issue. 

BGetsDubz's avatar
BGetsDubz
5 years ago

I've hard reset it several times. uninstalled the game, reinstalled. No change. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @BGetsDubz

    Do you have the game installed to an external hard drive or have an external hard drive synced up to your console?

    Which platform do you play the game on?
    • BGetsDubz's avatar
      BGetsDubz
      5 years ago

      It’s installed right onto the Xbox. No external drive or anything. 

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @BGetsDubz 

        Just to confirm, you attempted these steps for power cycling? Clearing the saved game data is worth attempting too. When you go to manage your game under My Games & Apps there is an option to clear that data. I'm assuming re-installing the game has already been taken.

        How to power cycle your Xbox console:

        1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
        2. Unplug the console’s power cable. Wait 10 seconds.

        Important Be sure to wait 10 seconds. This step resets the power supply.

        1. Plug the console power cable back in.
        2. Press the Xbox button  on your console to turn on the Xbox One.

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