Forum Discussion

5 years ago

Madden 21 Connected Franchise crashes and dashboards during game loading screen

We’ve had a few occasions were the game dashboards when two players try to play each other. We’ve even removed a player from their team and attempted to play the computer and the game still bricks to...

EA_Blueberry

Community Manager

5 years ago

@BGetsDubz

Just to confirm, you attempted these steps for power cycling? Clearing the saved game data is worth attempting too. When you go to manage your game under My Games & Apps there is an option to clear that data. I'm assuming re-installing the game has already been taken.

How to power cycle your Xbox console:

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.