Madden 21 keeps crashing
This is the second year in a row that I have had constant crashes and its made the game borderline unplayable. I get zero error popups, I just get booted to the xbox home screen and have to reload, a...
Forum Discussion
@EA_Kent also, idk if this is related, but today I've been getting a pop-up asking me if I want to continue the trial... As in the ea access trial. Why is that happening?
EA_Kent
Community Manager
Community ManagerThanks for the clarification! That helps a lot.
The trial issue is actually just a visual bug. Since you already own the game you can disregard that. It should go away once the free trial weekend has ended.
Do you have access to a PC on the same network that your Xbox is connected to? If so, would you mind running a test called a UO Trace from your PC? That should give us a more detailed look at the connection between your home network and the servers, so if there's something happening in between we may be able to spot it.
For more details on how to run the test check out the EA Help website. Once you have the results feel free to send them to me in a direct message. Thanks!
/Kent
I installed madden 21 last night and it has constantly frozen my PS4 to where I’ve had to do four power cycles just to get it to work again.
- EA_Kent
Hey @SeminoleMan007,
Does it seem like it's crashing at a certain point in-game, or is it just totally random?/Kent
Yes,
I downloaded the game and at first it was working and then it started to lag really bad (I wasn't playing online just Face of the Franchise). Then it kept freezing every time I would restart the console.
- EA_Kent
Hmm, gotcha.
Can you give this a shot for me to see if helps at all? Highlight Madden NFL 21 on your Xbox dashboard, then hit the Menu button on your controller. Go to Manage game & add-ons, then scroll down to Save Data. Highlight the saved data for your Gamertag, then choose the Delete Everywhere option.
Let me know if you're still running into any crashing issues afterward. Thanks!
/Kent
