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EpicEagle9999's avatar
EpicEagle9999
5 years ago

Madden 21 keeps crashing

This is the second year in a row that I have had constant crashes and its made the game borderline unplayable. I get zero error popups, I just get booted to the xbox home screen and have to reload, a...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @SeminoleMan007, 


Does it seem like it's crashing at a certain point in-game, or is it just totally random? 

/Kent

SeminoleMan007's avatar
SeminoleMan007
5 years ago

Yes, 

I downloaded the game and at first it was working and then it started to lag really bad (I wasn't playing online just Face of the Franchise). Then it kept freezing every time I would restart the console. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @SeminoleMan007 

    Hmm, gotcha. 

    Can you give this a shot for me to see if helps at all? Highlight Madden NFL 21 on your Xbox dashboard, then hit the Menu button on your controller. Go to Manage game & add-ons, then scroll down to Save Data. Highlight the saved data for your Gamertag, then choose the Delete Everywhere option. 

    Let me know if you're still running into any crashing issues afterward. Thanks!

    /Kent

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