This is my fair notice to EA. I haven’t been able to play the primary feature of your game (Madden 21), the very purpose for my purchase, for over 2 weeks due to EA forcing a required online update which broke the same feature for next-gen users. We have been given a false workaround that fails, told nothing other than “we don’t know and are investigating”, excuses such as “We understand your disappointment” and now the only representative from the company in this thread that has been responding somewhat consistently states he’s leaving for several days and nobody else from EA has followed up since then. Multiple cases are documented of others in which EA customer support has done nothing or little to help through phone or chat and also provided a similar explanation, resulting in dissatisfaction aside from failure of resolution. I have taken footage of my console, screenshots of this entire thread, provided details and pictures to EA and multiple explanations, like others, of the game’s failure since EA broke it, resulting with little to no response other than those previously provided.
As of Monday at 5pm CST on Monday, February 15th 2021, I am contacting both my bank and Visa to reverse all possible charges, both the primary purchase of Madden 21 all and micros transactions, for this game. I will be specifically asking for chargebacks on every single transaction I can and do not care of any potential ban or suspension of account. I can’t play what I purchased so that wouldn’t matter as it is now. I cannot and will not enable a multi-billion dollar company to sell me a product by taking my money by advertising a product with a specific feature, breaking/disabling that feature for several weeks, and not providing any significant support, reasonable expectations,valid workarounds that are proven or answers other than “we are investigating”. This is not reasonable or fair and shouldn’t be simply business as usual.
If I purchase a product from any vendor that breaks specifically due to the vendor who sold me the product, they are liable for resolving that failure or providing a refund within a reasonable amount of time. EA has done neither.
I have spent hundreds of dollars on this game just for Madden 21 alone due to micro transactions. This was a personal choice, however it was made in good faith and conscious to EA being able to continue allowing fair use of my purchases in exchange for that money spent. They have not at the time of this post. In my own opinion this is beyond a break/fix and is turning into negligence and theft. I am giving EA 2 days to provide a response that is satisfactory to all who cannot play this broken primary feature or I WILL be getting my money back. I will not be the last, however this is my choice and not an encouragement to others as I am speaking on my own behalf and giving my own opinion.
This is not a grandstanding gesture, threat or an attempt to force EA to do anything other than simply provide support to the matter with a reasonable expectation of when we can return to using an advertised product, resolution to the description of this issue in this thread for all or refund of money spent to those who wish to pursue it. Do better to your customers EA. As a long time customer of your products, this is a repeated reminder that I should expect issues if I continue to buy your product and will likely choose not to do so.
