Madden 21 Stutter/lag issue

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have?
What is your gamertag/PSN ID? Dedwards2455
Date/time issue occurred All the time
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Champions
Summarize your bug Game continues to not load any games. Just stays on screen with timer claiming to find an opponent. Freezes loading up a game when it finally does. Does the same thing in solo battles when picking/running a play. Kinda ridiculous that this happening a month after release. It’s actually gotten worse after the updates. Paid $100 to preorder this crap. Would like my money back since the EA team can’t seem to put out a decent game anymore smh
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Re format the entire game
What happens when the bug occurs? Game freezes or lags
What do you expect to see? Smooth game play at full frames not consistent glitching in every aspect
PS4 Crash Reporting: Please copy the text you put in the crash report here. Game continues to not load any games. Just stays on screen with timer claiming to find an opponent. Freezes loading up a game when it finally does. Does the same thing in solo battles when picking/running a play. Kinda ridiculous that this happening a month after release. It’s actually gotten worse after the updates. Paid $100 to preorder this crap. Would like my money back since the EA team can’t seem to put out a decent game anymore smh
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Fix the game!!