Solved
Madden 21 Trial Error
I have an Xbox one and can’t download the Madden 21 trial through the app, so have to go to the Microsoft store and download it. It won’t launch. HELP! I have EA Play!
If it's taking too long to open and you've already tried reinstalling the EA Play app, try these steps below. It could be a hardware caching issue:
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
