Solved
Madden 21 won't launch
Every time I try to play an online game I get kicked out and blue screened.
Forum Discussion
EA_Barry
Community Manager
Community ManagerIf you are bluescreening on PC, try the following steps:
- Download and install all available Windows updates
- Try playing without Discord or any other software that uses an overlay
- Download and install all relevant hardware driver updates specific to your PC components from the respective manufacturers websites
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
If you are on PS4, booting in Safe Mode and choosing Option 5, Rebuild database:
Thanks.
Madden 21 won’t launch for origin
ea customer service Won’t help
3 days ago I bought this game and still haven’t played
- EA_Blueberry
Have you tried a power cycle yet?
Blue screens are generally a hardware failure. Do you have enough ventilation room for your console fans? If your PS4 is in tight quarters, check to see if it's covered in dust and put in the open.How to power cycle your PS4 console
- Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 1 minute. Launch the game.
If you have anything plugged into the USB slots on your PS4 like a controller charging doc or other random device, unplug them to see if that helps. I've seen controller charging stations cause strange technical issues, or dongles from Guitar Hero causing screens to lock up.
If you're on PC and can't load up the game, please create a new thread and label the title "Can't load up the game - PC" so we don't mix console and PC troubleshooting in the same thread. Please include a DxDiag so we can review your system specifications and any error messages.How to gather DxDiag information
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
After update Madden 21 on PC won't launch. Tells me to reinstall. Worked fine before
- EA_Blueberry
I'm on the same boat except I bought mine almost 2 months ago while I was out in Kansas... smh
- EA_Blueberry@Txperience Which platform are you on and when you try to start up the game what exactly happens?
My Madden 21 can't be open after last update, but I can see that the program is running in the background, but still nothing on my screen
