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ClutchNukez's avatar
ClutchNukez
4 years ago

Madden 22 download community files connection error.

Product: Madden NFL 22 Platform:Xbox Series S Which console generation do you have? Microsoft Xbox Series S What is your gamertag/PSN ID? Clutch Nukez Date/time issue occurred 3/22/22 and before ...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hey, @ClutchNukez 

There have been some issues with this feature in the past and the team pushed out a fix. It's possible you're an early report of it not working but I've also seen this related to connectivity or caching. Can you try these steps below and let me know if it's still not working?

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button  on your console to turn on the Xbox One.
  • ClutchNukez's avatar
    ClutchNukez
    4 years ago

    Unfortunately I have tried all of these things and none of them did me any good I still cannot access the community files.

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      4 years ago
      @ClutchNukez

      Have you tried clearing the saved game data? That has helped fix it for players in the past on Xbox, however you will lose offline save progress.
      • stocmic3's avatar
        stocmic3
        4 years ago

        @EA_Blueberry 

        I've done everything listed above, still cannot access community files. Just says, connection to the server has been lost. Literally not one thing I've tried has changed this. Something is broken on EA's end.

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