Forum Discussion
4 years ago
Is the issue still not fixed on PS5? I’ve been unable to download files all day.
EA_Blueberry
Community Manager
4 years agoHey, Madden fans.
We continue to see some players not being able to download files. This is being looked into by the Madden team.
It is possible a proper power cycle with the console and network could fix this for you. We will update this thread when we are given more information to share.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
How to power cycle your PlayStation console
- Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 5 minutes. Launch the game.
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