Madden 22 Franchise mode crash
Product: Madden NFL 22 Platform:PlayStation 5 Digital Edition Which console generation do you have? Sony PlayStation 5 What is your gamertag/PSN ID? tiwinih Date/time issue occurred 29/11/21. 113...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@spartan_elite140 @mfw2killa
Okay thanks for confirming.
So we are definitely aware of some crashing and saves not loading for Franchise but when players generally experience an issue where the game crashes or dashboards them right away when they play the game or navigating menus it tends to be corrupted files, software update, or hardware issue.
Are you using an external hard drive for your console (regardless if it's for Madden) or have any devices plugged into the console at the moment?
Can you let me know what steps you've tried on your end to fix it? Reinstalls, factory resets, etc?
Did every reset option even signed out gamer tag stuff.
- EA_Blueberry
You have your console plugged into the wall and not a surge protector, right?
Can you try and delete the local and cloud saved game data? This will delete your offline saves and personal settings. Your MUT progress will remain saved to our servers.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Clear the saved game data:
- Open the Settings menu at the top of the dashboard.
- Select Storage, then select System Storage.
- Select Saved Data.
- Choose a game to access the game's saved data.
- Press the Options button and select Delete.
i have done this multiple times. i just did it again and played a full game. it froze again on loading screen after the game
