Forum Discussion
4 years ago
Did every reset option even signed out gamer tag stuff.
EA_Blueberry
Community Manager
4 years agoYou have your console plugged into the wall and not a surge protector, right?
Can you try and delete the local and cloud saved game data? This will delete your offline saves and personal settings. Your MUT progress will remain saved to our servers.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Clear the saved game data:
- Open the Settings menu at the top of the dashboard.
- Select Storage, then select System Storage.
- Select Saved Data.
- Choose a game to access the game's saved data.
- Press the Options button and select Delete.
- 4 years ago
i have done this multiple times. i just did it again and played a full game. it froze again on loading screen after the game
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