Forum Discussion
This is.a follow up...You guys are supposed to have 24/7 support and still haven't helped me out. I really, really, really, need help with this. @EA_Blueberry
Hey, @KingLeelah56
I was out for the weekend and just came across your post now. Just a heads up, for immediate 24/7 service we recommend contacting our EA Advisors below for live-chat, phone, or Twitter. These forums are "community-driven." The Forum Community Managers will try to get to as many posts as possible when we are available but due to the sheer amount of posts that get created we cannot guarantee a response in under 24 hours. This is a channel where players help players.
We have a main thread on what you're experiencing. It is located here.
The team is aware of that issue and continuing to investigate. We do not have any updates on it at this time, unfortunately. Thank you for raising this issue to us on the forums. There currently aren't any workaround fixes, if you're able to post your details in that thread and reference anything you did via in-game before the save became inaccessible or anything you changed on our console that can help the team provide a potential fix in the future.
- 4 years ago
Hey @EA_Blueberry thanks for the reply. Didn't know, I'll probably try live chat, but anyway thank you again. If I can remember correctly, I was playing a franchise match, and when it ended it backed me out of franchise mode. And when I tried to load back, I couldn't as I stated previously. The only thing I can remember changing before that was editing some stats and changing x-factors. But I don't think that would cause something like this. Anyways, I hope this can get fixed as soon as possible, as I was having a great game and I poured a ton of hours into that franchise. Thanks again Mr. Blueberry!
- EA_Blueberry4 years ago
Community Manager
@KingLeelah56
No problem. We've seen reports of franchises not being accessible and it can be very unfortunate because our Support team does not have any tools in their belt to fix this. It's an issue that needs to be addressed by the Madden team through an update.
Do you know if you were upgrading a player from Superstar to X-Factor? There's a similar bug where players are experiencing freezes when they encounter a breakout scenario.- 4 years ago
No I wasn't, I'm 100% sure that I wasn't upgrading the player from superstar to x-factor. I was just changing his abilities. Also, I don't know if this'll help or not, but I made a new franchise as a test to see if that would work and I simulated a few weeks and it never crashed or backed me out. And then I tried to load that other franchise with the bug, and the same issue was still occurring. So it seems as if it's only that specific franchise for me. I also tried deleting one of the autosave files to see if that would affect the other ones at all, but it didn't. So I don't know if that helps or not, but yeah. @EA_Blueberry
- 3 years ago
I have the same issue. first madden game I bought in 6 years. I want my money back. there's no fix for this so the hours I spent on my franchise was wasted. should have learned my lesson with EA after Sim city....yet yall roped me in again. I would have don't my franchise online but the small bugs,glitches in that were so annoying...