Forum Discussion
@EA_Blueberry, thanks for the reply.
All drivers, including the GPU, and Windows, are up-to-date. I have only one monitor. I literally tried everything:
- uninstalling and reinstalling Origin and the EA App;
- uninstalling Madden 22 and installing & running it via Origin and EA App;
- plugging the controller after booting the title;
- switching the Graphics to low and DirectX to 11/12;
- installing the title on a different partition;
- running Origin, the EA App and the title as Administrator.
I ran out of options. I'm not sure if the softlock is due to the Xbox 360 controller. A few minutes ago I just encountered the softlock again during a Solo Challenge, after selecting a play. If it matters, I can play FIFA 22, with the same controller, without any issues.
@Anonymous
Have you tried using the EA app recovery to clear it's cache?
https://help.ea.com/nz/help/faq/clear-cache-to-fix-problems-with-your-games/
- ApprovedAnonymous3 years ago@EA_Blueberry yes sir, cleared the cache for both EA App and Origin. Also deleted the temp files, repaired the game, the issue still occurs.
- EA_Blueberry3 years ago
Community Manager
@Anonymous
Thanks for your patience I just got back after being out a couple days. When it locks up do you get any error messages? - ApprovedAnonymous3 years ago@EA_Blueberry
No, the title just freezes. There are no error messages when the issue occurs.
I managed to download Madden 21 and try the suggested fix, but the issue still occurs, with a lower repro-rate, during the loading screen or during the game, when I select a play. I can't even play online because anytime the game can freeze; I'm playing only solo challenges. I lost two H2H matches when the game started, due to this issue.