Forum Discussion
@EA_Blueberry, thanks for the reply.
All drivers, including the GPU, and Windows, are up-to-date. I have only one monitor. I literally tried everything:
- uninstalling and reinstalling Origin and the EA App;
- uninstalling Madden 22 and installing & running it via Origin and EA App;
- plugging the controller after booting the title;
- switching the Graphics to low and DirectX to 11/12;
- installing the title on a different partition;
- running Origin, the EA App and the title as Administrator.
I ran out of options. I'm not sure if the softlock is due to the Xbox 360 controller. A few minutes ago I just encountered the softlock again during a Solo Challenge, after selecting a play. If it matters, I can play FIFA 22, with the same controller, without any issues.
@Anonymous
Would you be able to try unplugging the 360 controller and play with Mouse and keyboard just to see if it locks up. If it doesn't, that can give us a good idea if that is where we need to determine if it's hardware related.
- ApprovedAnonymous3 years ago@EA_Blueberry
I played a challenge with the controller connected and I don't had any issues. Then I selected to play another challenge and the game stopped responding after I selected a play. Video: https://youtu.be/Wp5aQvkcw3M - Timestamp: 05:55.
I closed the game, unplugged the controller receiver, then I booted the game. I played a challenge with keyboard input, then I selected a different challenge and the game stopped responding after I selected a play. Video: https://youtu.be/3GpsupUwSi4 - Timestamp: 03:34.
The issue occurs for both inputs - softlock during the loading screen or after selecting a play. This is the only game where I encounter this issue.