Forum Discussion
4 years ago
@DoctorLaserbeam EA Barry will just disappear and not respond back bc they choose to not acknowledge the problem man. Such a shame
4 years ago
@jnt08187 Gotta love ea
- EA_Blueberry4 years ago
Community Manager
Hey, @DoctorLaserbeam
Can you confirm for me whether you're seeing any corrupted save files in the cloud for your PSN account?- 4 years ago
So I'm in PS5 and the game won't even open for me. The title screen comes up, it says press any button to continue, then instantly crashes and shuts off. What the hell?
- EA_Blueberry4 years ago
Community Manager
Hi, @Crunne
I'll help you out here. We'll need to know what type of setup you're working with, what steps you've tried, and some other random questions that could be playing a factor.- Do you have anything plugged into the console's USB slots?
- Do you use an external hard drive for your PS5 at all (whether for Madden or not)?
- When did this start happening? Were you ever able to play the game normally before?
- Do you use an extension cord or surge protector for your PS5?
- When you visit your cloud and local saves (for all games), do you see any Madden files that are corrupted or located in a different game save folder?
- Do you have facial recognition for your PS5 disabled?
- Have you tried power cycling your console?
- Have you tried re-installing the game?
- Have you tried the PS5 steps for that error code? https://www.playstation.com/en-us/support/error-codes/ps5/ce-108255-1/
- Does your PS5 feel hot when it shuts off? Does it have enough ventilation and is in an open space?
- How many PlayStation friends do you have?
- If you Shareplay your game to another PSN ID on your console, does it allow you to play on a different PSN account to determine if this is account related?
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