I guess so, I'll have to try that when I get home from work.
Community Manager@Crunne
Thank you. I don't think it would hurt to power cycle your console after uninstalling the game before you re-install it again. Rebooting the network can help clear up any potential hiccups that are in the current connection with our EA servers. There might not be anything wrong with your overall connection, but the link to our servers could be off leading to corrupted updates. So refreshing it can at least help rule that issue out.
Reboot the power to the modem/router
How to power cycle your PlayStation console
Hope the rest of your day at work is good, speak to you soon and if not, I'll be back in tomorrow morning.
Sorry for the delay, so I tried everything, deleted all my files, saved files, uninstalled the game, I rebooted the router and turned on the PS5 as you specified. And reinstalled the game and it still goes to the main screen, hit any button, it gets to the loading says "loading cleats" and freezes and shuts off and goes to the "Report" screen on playstation
Community ManagerHey, @Crunne
I just got back in from the weekend.
I take it you've tried deleting all your friends to see if that was a factor. Do you happen to have a custom profile image for your PSN profile? We've seen custom images resulting to crashes for some of our games.
Community Manager
@EA_Blueberry wrote:
Hey, @Crunne
I just got back in from the weekend.
I take it you've tried deleting all your friends to see if that was a factor. Do you happen to have a custom profile image for your PSN profile? We've seen custom images resulting to crashes for some of our games.
@Crunne
Wanted to try and follow up with you one last time to see if you were able to find a fix on this regarding friends on your list or custom profile image.
Thank you for any help you can lend the community.
