Forum Discussion
4 years ago
@EA_Blueberry I updated the driver and it didnt work do u know what I should do now?
EA_Blueberry
Community Manager
4 years ago@CozWand1001 @MrOctober393
Do you both have an alternative network option to connect to, such as a hotspot or VPN to determine if this is network related?
- 4 years ago@EA_Blueberry Used my phones hotspot and ur still doesn’t work
- EA_Blueberry4 years ago
Community Manager
@MrOctober393
Do you have Origin and Madden set as exceptions for your anti-virus?
You've tried a clean boot already, correct? - 4 years ago@EA_Blueberry Oh i just did a clean reboot and it’s working! thank u so much u just saved me 60 bucks
- EA_Blueberry4 years ago
Community Manager
@MrOctober393
Glad it worked out. That means there was some type of software conflicting with the download. A clean boot launches the PC with Windows essential software only, so if it happens again you might want to load up 1 program at a time to see what could be causing it.
Sorry about the trouble it gave you and thanks for your patience troubleshooting this. Good luck on the field! - 4 years ago
How do you clean reboot?. I can’t download the latest roaster either
- EA_Blueberry4 years ago
Community Manager
@DAICONEROC
This is how to Clean Boot. Make sure you follow directions closely to avoid shutting down essential Microsoft programs. It's likely a program running in the background or firewall/anti-virus blocking the download.How to Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/