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Hey, @stormwarningz
Let's see what we can do to get you logged into the game.
First, have you tried power cycling your console, network, and cleared the MAC Address?
This also might be random but I have to ask as I've seen it happen for UFC 4 where players can't login. Do you use a custom Gamertag profile picture you've uploaded from a device? Or are you using a standard Microsoft Xbox Default picture?
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Clear the saved game data:
- Open the Settings menu at the top of the dashboard.
- Select Storage, then select System Storage.
- Select Saved Data.
- Choose a game to access the game's saved data.
- Press the Options button and select Delete.
i have no other gaming hardware. thank you for replying, you can close this account and id if you like.
- EA_Blueberry4 years ago
Community Manager
Our forum staff is not able to disable or delete accounts for security reasons. Please contact our Support team through our Help site to continue with that request. I'm sorry to hear you returned the Xbox. When you're ready to jump back into EA games don't hesitate to reach out to us here with any questions if you need answers.
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