Forum Discussion

coyo0826

5 years ago

Solved

Madden account invalid

My god help me keeps saying account invalid

EA_Aljo
5 years ago
Hi there, @coyo0826.

Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

Tbarnes123

5 years ago

Please fix this, It says my account is invalid and im not online, yet im talking to someone and every other game logs on. there is a serious issue with your servers.. 3 days now I cant play.

maxyarabek1

5 years ago

@Tbarnes123 Same, I haven’t been able to play for almost a week now and I miss madden. Please fix this problem it has never happened to me before , my Xbox gamer tag is PURETASER

EA_Aljo
Community Manager
5 years ago
Hi again, everyone. Please contact @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can take a look at your account and find out why this is happening.
- coyo0826
  5 years ago
  I’ve done both and still no help case number after case I keep going in circles telling me the same thing and that I need a specialist. I provided my email my gamer tag I can’t access my EA access which I pay monthly for this is the worst service and the worst help I received I’m still not able to play after a week and a half
  - EA_Aljo
    Community Manager
    5 years ago
    @coyo0826
    
    Can you send me a private message with your Twitter handle? I'll see if I can get you a response.
- VoodooPlasticAr
  5 years ago
  My account has been invalid for 3 days now. So when Madden 21 comes out how do i buy it and play since my account shows invalid???????????? EA Please fix this, Many have this same issue. I can't purchase Madden 21 until my account is fixed
  - EA_Aljo
    Community Manager
    5 years ago
    Hello, @VoodooPlasticArm.
    
    Did you try the instructions in my previous post?