Madden account invalid

Hi there, @CoachEdwards31.

We currently don't have phone support due to the stay at home policies put in place. If you don't want to use chat, I'd suggest trying @EAHelp through Twitter.

The only way I’ve been able to get it to work is to go on ea.com change password and then it will work

@ogre98 

This makes sense as I have recently found out that you just need to change your password. Also, if you have too many unsuccessful attempts at logging in, you will get this message and be locked out for about 90 minutes. In that case, you'll just need to wait it out and try again after changing your password.

Could you please help me as well. I have been playing madden for years and one day it randomly just said invalid. I have years of Ultimate Teams and rewards saved and I can't play with friends. Seems like noone has a solution can you please talk to someone and find out how to fic this.

Hello, @actingethan21 

If none of the suggestions in this thread are helping, please contact @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thank you.

EA has the worst customer services I have ever used... It’s just a bunch of robots talking to you and when it comes to getting your account recovered they ask you impossible questions that I don’t know how anyone is supposed to answer. Fix this EA we give you way to much money for this to be a problem 

@GracedMonster21 

The questions you're asked should be able to be answered if you own the account. I can see how they would be impossible to answer if you didn't actually own the account since you wouldn't know the answers to the questions being asked. We have recovered many accounts for people that no longer had access to the email they created it with as they were able to accurately answer those questions. So, the best I can advise is to fill out the webform again with more accurate answers.

It’s totally my account they ask questions like what date and time was you account created??? That was like 6 years ago!!! Also I don’t know how my email is not attached to my account that’s how I log into this website??? I have only had 2 different emails my entire life that I have ever used makes no sense what so ever!!! Also why don’t you guys operate a service line for America with AMERICAN time zones!!! Your business hours are ridiculous for us in the states that have to work full time... I have 3 kids and am a front line worker I don’t have a lot of time on my hands but when I do I want to play your game Madden which I love but I haven’t been able to now for 3 months because of this stupidity! Please put me in contact with someone who can actually fix my problem!!! Thank you

@GracedMonster21 

We have people in the US working our support channels until 10 PM EST every day. As far as account recovery goes, that's all done through opening a case as those specialists aren't available through chat, Twitter or Facebook.

It's ok to not know the answer to one question, but you need to provide enough correct answers to verify ownership. The absolutely only way to get the account recovered is to provide enough accurate answers in that form. There is no one to put you in contact with that can resolve this otherwise.

Same issue and live chat help has not been able to help, have no clue what to do