Madden Bowl Drop Reward
Okay, so I was told by Bob from @EAHelp, to report this here. It was advertised that if you had your EA and Twitch accounts linked, and you watched 4+ hours of the Madden Bowl stream on Friday, tha...
Forum Discussion
Sorry to hear your account got un-linked. I checked and that's not my issue (also I'm getting other twitch drops, just not the big one I should have received). I just had a chat with someone who then marked my case "resolved" (it's not) and told me to contact them back within 1-2 days. What I would like to know is why EA doesn't have a policy of making even small customer service gestures like giving a pack comparable to what you missed out on or something like that. If my liquor store can give me a raincheck on a sale price of something they've sold out of and my cable company will give me free HBO for several months without my asking for it because I called with an issue and they want my loyalty, why is EA sports deliberately making it this hard for me to even get through to someone, then offering no immediate gesture, giving me the run-around, then marking my case as "resolved" when I'm upset with the service I received?
Also, for the record, the fact that the twitch EAMaddenNFL channel not only won't let you "whisper" at them without them starting the conversation but also deleted my comments about this issue (which were not rude or inappropriate, just asking why I could not speak with a representative) from the group chat is baffling.
EA_Blueberry
Community Manager
Community ManagerThank you for all for raising this to our attention. Did you have multiple tabs open?
Thank you for responding! I had multiple tabs open but only one of Twitch, which was in the foreground and tuned to the EAMaddenNFL account.
I did not have multiple tabs open. I was logged in and watching through the Twitch App on my PS4.
And as far as unlinking and then relinking my accounts, I've already done that. It hasn't helped. It's gotten so bad, that I had to have Amazon forward my issue over to Twitch, because Twitch was flat out ignoring me. I had reached out to them on Twitter, and through two support tickets, and got no response.
I just want someone to step up, take responsibility, and either tell me when I'll receive my Madden Bowl reward, or that I'll be compensated with something comparable.
