Madden Bowl Drop Reward
Okay, so I was told by Bob from @EAHelp, to report this here. It was advertised that if you had your EA and Twitch accounts linked, and you watched 4+ hours of the Madden Bowl stream on Friday, tha...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@MikisKhan1979
Thank you for taking time out to write to us with your experience around this specific promotion. We know the 98 Pat Mahomes QB item would make a very positive impact for MUT players out there looking to upgrade that skill position and can completely understand disappointment that might follow if the item wasn't dropped on an account. There are a lot of ways our Support staff can help players out in regards to their MUT accounts such as adding items or currency in the event they go missing or an issue from our end, but after investigation with this promotion we could not verify there were any technical issues with the item being granted to accounts. The team received concerns around this across social media and the EA forums, therefore it was diligently looked into. Due to this being tied as a Twitch promotion though, we must ask players to reach out to Twitch Support for any missing Twitch drops.
Some of the common reasons players may have not received the item on the account:
- The EA and Twitch account were not properly set up
- Accidentally watched the stream while not signed in or on a different account
- Did not watch the stream all the way through for the required amount of time
- Exited the stream prematurely
We hope this experience doesn't stop you from enjoying Madden 19 or the new upcoming release of Madden 20. We'll take experiences like this into consideration for future promotions and events to avoid any confusion going forward.
I totally understand that. However, I have reached out to Twitch 3 different times. Each time I got an automated message back from them that said they received my message, but NOBODY has ever bothered to message me back on their end. Not even a "sorry, we can't help you". Literally nothing in 2 weeks. While I totally understand that the issue is on their end, the advertisement was on my Madden screen. So EA is the one who advertised the event via XBOX. Considering that Twitch seems to be MIA, would it be out of the question for EA to try to contact them about the issue considering it was EA who advertised it to me and their partner is not keeping their end of the agreement? I gave 6 hours of my time because EA told me I would get this card if I did it. I did not get the card, so I think EA should at least try and assist me with getting Twitch to respond.
Also, all of the issues listed that might have happened did not happen. I was in fact linked, I watched over 6 hours when the minimum was 4, I did not leave at all during that 6+ hours. None of that happened. I even talked to an EA rep after I did not get the card, just to make certain the account was linked and they assured me that it was in fact linked. So I did everything right, But never got the card.
