Community ManagerThey should work for PS5 as well.
The problem has returned after being ok for a few weeks. Lost 5 in a row in the span of 15 minutes. I am beyond frustrated.
Community ManagerTry checking your router for a firmware update. Also, is your ethernet cable old and possibly damaged? You should be using at least a Cat6 cable. Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if any of that helps or not.
I am also having this issue. Started up the last month or so. Sometimes I get 10 minutes in, sometimes I get down to the 2 minute warning. Always says I disconnect from EA servers and kicks me to the main menu.
There was no change in my internet setup that would cause these drop outs to start. I did take my Xbox off of the xbox insider program, but I don’t expect that to be related.
I tried your suggestion to change the DNS settings but have yet to play again.
This also makes me wonder why EA doesn’t allow for saved game data to be maintained when playing against someone in online franchise. It does this already for online franchise when you play the AI/CPU. What is stopping EA from saving data to protect against drop outs/rage quit full resets?
Community ManagerDid you also try the power cycling steps I mentioned?
I did try to power cycle my router when I first had the problem. If I remember correctly it didn’t fix it. I stopped playing that night out of frustration. The next day I didn’t have any issues. Next time I played, the issues came back.
Community ManagerThanks for getting back to me. Next, try clearing the alternate MAC address with these instructions:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens. Thanks!
