In order to get ranked, you have to play Ranked games. The more often you play, the better your chances of gaining rank. Each game you play earns you "Ranking Points." If you beat your opponent, you earn more ranking points. If you lose or concede, you earn a lot less. If you quit a game, you lose points and also get the loss. Obviously, it helps to win to earn points.
Technically, everyone is 'ranked' but there will only be a number next to your name once you break into the top 100,000.
Hope this helps.
Later
In order to get your rank up you have to play ranked games. And also if you play against friends it will automatically be unranked games.
I'm having a similar issue when trying to check my opponent's or friend's records... it appears as 0-0 on Madden NFL 19. Not sure why.
Hopefully they get it fixed soon.
Later
Stay on the screen for about 1 min it'll pop up
play online head to head
