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Anonymous's avatar
Anonymous
7 years ago
SolvedApproved

Madden PC Offline Franchise DirectX Crash

Apparently, you can't comment on a post that you have the same problem with. https://answers.ea.com/t5/Technical-Issues/Madden19-PC-DirectX-Error/m-p/7071773/highlight/false#M2811

So since that comment was deleted, here is a new post. This same thing just happened to me, I got the exact same error. Weirdly the DirectX error only popped up the first time, now it just crashes to desktop without error. Very similar to this problem https://answers.ea.com/t5/Technical-Issues/Madden-19-pc-Game-Keeps-crashing-in-Franchise-Mode/m-p/7003224#M1831
The only difference between me and @KevRockZ_21 is I have a 980ti on 391.24. Everything is up to date, and working fine until 20mins ago. Online franchise works but offline does not.

  • DatDominican's avatar
    DatDominican
    7 years ago

    I had already tried that and it was to no avail. The last update seems to have fixed it however 

7 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @GameDogLP_Origin

    You only have 8.9GB of free space on C:\, try to free up space so that you have 32+GB free.

    Also, download and install any available Windows Updates.

    Let us know if these steps have an effect on your issue, thanks.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    The game is not instilled on the C drive but, there is more room on there now. Windows is up to date. The problem still exists. The only thing that changed in the 120hrs on playtime is the game updates. It just came out of nowhere. 

  • DatDominican's avatar
    DatDominican
    7 years ago

    have you got it to stop. Never had a problem with the game. After the new update can't play more than 10-15 minutes without the direct x error. have updated and reinstalled the nvidia drivers twice 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @DatDominican@GameDogLP_Origin

    Please right click on the game in Origin and then click on Repair.

    Once that is done, go to your game install location and run the DXSETUP and both vcredist files as an Administrator (via right click)

    Again, let us know your results here, thanks.

  • DatDominican's avatar
    DatDominican
    7 years ago

    I had already tried that and it was to no avail. The last update seems to have fixed it however 

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    This was one of the first things I did. I ended up just deleting all the save files and I started a new franchise. I'll be sure to post it if this crash happens again.
  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    Hello All,

    I've been troubleshooting this issue for a few hours now to no avail. I'm hoping someone out there can assist. The detailed error message is attached.

    I've already done the following:

    1. Updated GPU driver to latest

    2. Rolled back GPU driver

    3. Uninstalled GPU Driver

    4. Installed GPU Driver

    5. Uninstalled the Game

    6. Installed the Game

    7. Deleted Origin Cache

    Any assistance would be greatly appreciated.

    Thanks,

    LongBeachHXC

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