madden won't let me buy points

this problem has been going for the last 4 months with me.  I have gotten told its PSN's problem to its my internets problem which has all led me back to EA.  I have tried everything possible on my own with no luck, i was going to use another account to buy points but that is now locked as well any one know what is going on and the truth PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!