Forum Discussion
6 years ago
@EA_Kent Ken I removed pen I’d twice. It’s still kicking me and freezing.
6 years ago
@kamkaden2019 Sorry typo.ken it's still not working removed ID twice.
- EA_Kent6 years ago
Community Manager
Gotcha. Do you have access to a PC on the same network that you're using to play Madden? If so, can you try running a UO Trace for me? That's a tool that can give us a detailed look at the connection between your home network and the servers, so if anything is happening in between we may be able to spot it.
For more info on how to run the trace check out the How to Run UOTrace section on the Connection Troubleshooting article over at the EA Help site. The results of the test will show your IP address, so you can send them to me in a private message. Thanks!
/Kent
- 6 years ago@EA_Kent Awesome thank you
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