Forum Discussion

Gottberg23's avatar
5 years ago

Missing Card Art/Pack Art

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One X
What is your gamertag/PSN ID? Gottberg2
Date/time issue occurred few weeks ago
What type of issue do you have? Exploit
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Missing Card and Pack art when opening packs and looking at store. Pack animations work tho.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? idk
What happens when the bug occurs? no art shown
What do you expect to see? blank player art and blank pack art... see photos
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

Opening eggs with no egg art is no fun. only tells you size of the egg. no clues.

4 Replies

  • @Gottberg23 did you already try to create a new lineup (e.g. by using the "generate best lineup" option)? sometimes there is something corrupted in the background of your lineup causing diverse bugs (although I cannot imagine why the bug should be related to the lineup).

    my second guess: maybe there is something corrupted in the cache. the game saves some (user-specific) information there in order to speed up loading processes. if there is something corrupted, maybe it interferes with the database. how to do it: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    my third guess: did you already try to do a power cycle? I've read that power cycling your device might solve issues regarding the connection to EA servers (and therefore the database). how to do it (taken from a post by EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

    if you would like to keep your current lineup as it is (and rebuilding your lineup would take a lot of time), I would propose to do suggestions 2 and 3 first (not exactly sure but it may be that power cycling (suggestion 3) also clears the cache on xbox) just to because they are easier to do.

    hope that helps. good luck!
  • Gottberg23's avatar
    Gottberg23
    5 years ago
    @Neo_Novalis done everything besides re installed game because slow internet. 8mps is like 12 hour download lol if I quit my game every 10 minutes it works for 5-10 mins.
  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago
    @Gottberg23 hm, not sure whether I understood you correctly: did you mean that you see the graphics (e.g. the player pics on items, etc.) for 5-10 minutes only after starting the game? if yes, I'd guess it is not a bug in terms of "missing graphics" but a connection issue. since the database is stored on EA's servers (and - most likely - partly in the cache, as far as my assumption is correct) it is downloading the information every time again. in particular regarding graphics, that might be a severe issue if your internet connection is slow (and maybe there are a lot of nodes between you and EA's servers in California too; that's for instance in my case too, since I'm European. I face quite long loading times too, for instance if I'm opening the item binder or the auction house).

    anyways, back to your issue. two guesses/questions that came up my mind and might be helpful for you reducing loading times: did you install Madden on an external HDD? do you have enough free space on your HDD allowing the game storing information in the cache (in order to speed up loading processes)? The latter would possibly be responsible for it working for a few minutes, but not after that...
  • Gottberg23's avatar
    Gottberg23
    5 years ago
    @Neo_Novalis Madden is on my xbox hard drive and Ill be able to see all the art if I restart the game for a moment but will end up disappearing shortly but I do also use madden 21 companion app.

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,143 PostsLatest Activity: 11 hours ago