missing coins mut 21

Hi, @beezybonedher91 

After review of your cases and account our staff is not able to verify any unauthorized access took place, thus the request for this content will be denied. Restoration of coins and content is never guaranteed by our Support team. It's important to maintain strong account security for both your EA account and console(s) you intended to sign into and play from frequently. 

Login Verification (Two-Factor Authentication) is recommended if you plan to play from different locations and helps block unauthorized access if someone is attempting to login to your account from a different location: https://help.ea.com/en-us/help/account/ea-login-verification-information/

The Xbox and PlayStation consoles have settings enabled to force passwords on the account every time you sign into the console. I personally need this myself because of others in the house that could accidentally stumble across to my Ultimate Teams and make changes I don't want. If you don't have that enabled, I'd highly recommend it since you're frequently on the road. 

These stories are never easy to take in, especially from loyal EA/Madden fans. I wish there was more we can do to assist you under these circumstances, however our Support teams must abide by procedures to ensure the integrity of the game is intact, thus granting coins on accounts is not allowed unless they can confirm it's justified through their investigation. From what has been notated, they cannot verify this claim and will continue to deny it moving forward. 

I hope this outcome doesn't deter you from enjoy Madden NFL this year and moving forward. Thank you for your dedication and hope to see you on the digital gridiron in the years to come.