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Blackstars2121's avatar
Blackstars2121
4 years ago
Solved

Missing game modes madden 22 (MUT-Play Now)

It’s been almost 2 weeks now, and Im missing basically every game mode for Madden, Play now and Mut. My account is not suspended nor has it been hacked. Ive spent over $1200 on packs and yet I can play Madden Ultimate team. The game modes simply aren’t even on the screen at all. 

28 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hi, @Blackstars2121 

    I'm relaying this information from our post related to account actions.

    If you are missing a game mode(s) tile from the main menu or have either an auction house or trade block lock icon, this indicates your account has received action. Contact our Terms of Service team for further information. 

    PLEASE NOTE: THERE COULD BE A SLIGHT DELAY WHEN OUR SUPPORT TEAM WILL RECEIVE INFO REGARDING YOUR ACCOUNT ACTION. 

    Q.) Is there a place I can check to see if I've been banned?

    A.) You should receive an email from our Terms of Service team.

    A.) You can also check your ban history here.

    Q.) Where do I find out more info about my suspension or ban?

    A.) Check the email address associated with your EA account. 

    Q.) I am missing game modes from the menu, does this mean I was suspended or banned?

    A.) Yes, please check the email address associated with your EA account or contact our Support team for more details.

    Q.) I want to dispute this suspension/ban. What do I do?

    A.) Contact our Terms of Service team by filing a case here

    For full details on EA's Terms of Service and User Agreement:

  • Blackstars2121's avatar
    Blackstars2121
    4 years ago

    I understand but I’ve spoken with support and I’m not suspended or banned nor have I been hacked… so there’s no real reason why I should be missing game modes. If there’s a bug I’m not sure. I’d like to know because I’ve done everything from reinstalling the game not much I can do. But I don’t think it’s fair that it takes this long to get and real answer.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago

    @Blackstars2121 

    If your ban was due to a third party taking control of your account, our Terms of Service team will have to review and verify whether that was the case. I'm sure our Support team advised you on how to make necessary changes on your end to securing the account down to avoid this happening again in the future. I pasted an article below if you need any further information around securing your account. I recommend adding login verification to your EA account if you haven't yet done so.

    https://help.ea.com/en/help/account/secure-hacked-ea-account/

  • Blackstars2121's avatar
    Blackstars2121
    4 years ago

    Again there was NO ban or hack according to support. So how does this happen? If there’s no ban? If there a bug?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @Blackstars2121 Account notations could come in slightly delayed to our Support staff. Would you mind contacting our Support team again to verify if any actions have been updated on your account?
  • gamer2k21's avatar
    gamer2k21
    4 years ago
    @Blackstars2121 Same issue occurred to me, been waiting for nearly 3 weeks, no resolution, every advisor has their own explanation, I deserve my access to madden again. I even got an email that the sanction on my account was lifted but no change. Game modes still missing
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago

    @gamer2k21 

    It is possible another action was following behind the first one which is why the game tile is still missing. You should have an update on your account by now. Please reach our Support team to verify why the game mode is missing for you. 

    We've passed along the feedback about what players are experiencing throughout this entire process to the Madden team and leadership teams at Support. We apologize if it's been a confusing process for you, we know it's not ideal to get an account action itself, therefore we want to make sure whatever we can do on our end to ensure this action is properly handled is being reviewed. 

  • gamer2k21's avatar
    gamer2k21
    4 years ago
    @EA_Blueberry I have called ea help advisors and they told me they are aware of the problem as well, saying their team is aware of the issue as numerous players have reached out in the past few weeks with this same issue. I was told to wait 4 weeks ago when this first happened and I’m still waiting now as another advisor confirmed this and told me to wait again patiently on 10/04/21. It’s been far too long for me to patiently wait. Please fix the issue and never let something like this ever happen again!
  • gamer2k21's avatar
    gamer2k21
    4 years ago
    @evangelista39 Still told to wait, called another advisor yesterday and they said please patiently wait as our team is aware of this issue…EA this unacceptable, it is beyond embarrassing to not fix this issue after more than a month. Please give us some updates and explanation

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