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jamaal19820427's avatar
jamaal19820427
5 years ago
Solved

Missing player auction

Product: Madden NFL 20 Platform:Microsoft XBOX One Which console generation do you have? XBOX One X What is your gamertag/PSN ID? Jamezzzze510 Date/time issue occurred 1130 What type of issue d...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @jamaal19820427 

    I can see you currently have a case open and are waiting to hear back from the advisor working the case. They'll respond as soon as they can. In the future, you might find a quicker response through Twitter/Facebook help. Just keep that in mind if there are any other issues.

jamaal19820427's avatar
jamaal19820427
5 years ago

Sorry I tried to create a case and received no assistance.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@jamaal19820427 

I see they asked you to wait 24 hours to see if the player shows up. If they still aren't received after that time passes, contact support again and they'll look into it further.

  • jamaal19820427's avatar
    jamaal19820427
    5 years ago

    Sorry I don’t see it I still have not received it. I’ve followed all prior instructions given.

  • jamaal19820427's avatar
    jamaal19820427
    5 years ago

    This has been a horrible experience. Smh just want my coins or player back what’s so hard about just helping me?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @jamaal19820427 

      Since it's been more than 24 hours, please contact an advisor again so they can investigate this further. Since you're losing connection from chat, try contacting our Twitter or Facebook support instead.

      • jamaal19820427's avatar
        jamaal19820427
        5 years ago
        @EA_Aljo I’ve tried everything just never mind this is crazy people spend money to buy coins ea has no problem deductioning it but can’t give it back this ain’t right extremely frustrated and let down by you guys lack service. This ain’t right.

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