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jamaal19820427's avatar
jamaal19820427
5 years ago
Solved

Missing player auction

Product: Madden NFL 20 Platform:Microsoft XBOX One Which console generation do you have? XBOX One X What is your gamertag/PSN ID? Jamezzzze510 Date/time issue occurred 1130 What type of issue d...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @jamaal19820427 

    I can see you currently have a case open and are waiting to hear back from the advisor working the case. They'll respond as soon as they can. In the future, you might find a quicker response through Twitter/Facebook help. Just keep that in mind if there are any other issues.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@jamaal19820427 

Since it's been more than 24 hours, please contact an advisor again so they can investigate this further. Since you're losing connection from chat, try contacting our Twitter or Facebook support instead.

jamaal19820427's avatar
jamaal19820427
5 years ago
@EA_Aljo I’ve tried everything just never mind this is crazy people spend money to buy coins ea has no problem deductioning it but can’t give it back this ain’t right extremely frustrated and let down by you guys lack service. This ain’t right.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @jamaal19820427 

    Support is available to investigate this for you. We don't have a lack of service. You're choosing not to use that service after advising that's what you need to do to get this resolved. They'll investigate your account and if they can find the item was never received, they should be able to grant it to you.

    • jamaal19820427's avatar
      jamaal19820427
      5 years ago

      I’m using the service in which you’re telling me to if I’m getting service why are they resolving my file if I’ve placed several requests it’s not resolved. Also I’ve provided multiple agents with documentation and numerous details on the issue still dealing with it. Spoke to you yesterday after completing steps you advised and here we are. Check my account check my records see how many individuals I’ve spoken too and been in contact with only to still be dealing with the same issue. Fact that you say I’m not following instructions is wrong as well I’m the customer. We support you’re brand why not try to have some empathy and understand how upsetting this is when you spend your money and time supporting a brand that won’t even back you on an issue. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @jamaal19820427 

        I can see you currently have a case open and are waiting to hear back from the advisor working the case. They'll respond as soon as they can. In the future, you might find a quicker response through Twitter/Facebook help. Just keep that in mind if there are any other issues.

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