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emvega82's avatar
emvega82
5 years ago
Solved

montez sweat corrupt GT locked out of servers in PS5

@EA_Blueberry I purchased a montez sweat GT on the AH this morning on the companion app, and ever since then I have not been able to get into MUT. I am on PS5, and when I attempt to get into MUT I ge...
  • emvega82's avatar
    emvega82
    5 years ago
    @cmoneyatl bam figured it out thanks to this. Go on ps4 and sell Montez sweat. Once he sells you will be able to log back into MUT on ps5.
Redromans77's avatar
Redromans77
5 years ago

Product: Madden NFL 21
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? blutz1998
Date/time issue occurred May 14
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I can’t get into mut on my PS5. Every time I get on mut team it gives me an error message.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Don’t know
What happens when the bug occurs? Error message
What do you expect to see? Mut
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Fix it

Neo_Novalis's avatar
Neo_Novalis
Hero+
5 years ago
@Redromans77 is there a specific error message shown on the screen?

my first guess: it seems like your account got actioned. did you receive an email to your email address linked to your EA account? if your account got banned, you should have received all related information via email. if you do not see any email, you might have to look at your spam folder too.

if your account got banned, please find information about bans (incl. how to dispute them) here: https://answers.ea.com/t5/Technical-Issues/INFO-Account-Suspensions-or-Bans-in-Madden-NFL-21/td-p/9837207/

by the way, independent of whether you really got banned (and if yes whether your ban was justified or not), it might be a good point in time to read the rules of the game (again) in order to avoid facing a ban in the future again. you will find the rules here: https://help.ea.com/en/help/madden/madden-know-the-rules/

hope that helps. good luck!
  • Redromans77's avatar
    Redromans77
    5 years ago

    Did not get any emails. And I can get into my account on the PS4 but not the PS5 

    • Redromans77's avatar
      Redromans77
      5 years ago

      Look at photo

    • Neo_Novalis's avatar
      Neo_Novalis
      Hero+
      5 years ago
      @Redromans77 I'm not aware that a similar bug has been reported yet, so I'd still guess that it is caused by an (unjustified?) ban. As far as I know, bans are sometimes related to a console. Maybe your PS5 (or the PS5 version of Madden) was actioned. I'd therefore still suggest to contact the ToS team (see the first link in my previous response).

      Another guess that came up my mind, but that's most likely just a shot in the dark: maybe there is something corrupted stored in the cache? the game saves some (user-specific) information there to speed up loading processes. if so, cleaning the cache might be worth a shot. how to do it: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/ (you have to scroll down a bit to find the guidelines for PS).

      hope that helps. good luck!

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