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shelf113's avatar
shelf113
6 years ago
Solved

MUT 10 Challenge Issues

I've had issues with the MUT 10 year challenges since week 2 and nothing is being done to resolve them. The Patrick Willis and Julius Peppers challenges aren't available to me. When I click on the Bo...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    Hey, all.

    It is not possible to play any challenges at the moment (I'm writing this on a Thursday). To clear up any confusion, the challenge of the week will become active starting 10:30AM EST on Friday and will expire Monday morning. If you attempt to play the challenge on Monday an hour before it expires, you may receive an server error because it indicates the challenge is locked and there will not be enough time to complete it before the expiration time.

    I think there's some confusion on how some players are able to see more than 1 challenge on their screen while others might only see 1 or 2 total. It is possible to see previous challenges on there that have already expired. This is something the team is aware of, however if you highlight the challenge the description at the top will still let you know when the challenge actually expired.

    If you are not able to enter a challenge starting Friday through Monday, please notify our EA Help team immediately so they can verify this is happening to your account so our teams can investigate. We are unable to verify any problems with players accessing the challenges while active Friday-Monday at this time.

    *marked as solution for player visibility - [EA_Barry]

Isaiah1121's avatar
Isaiah1121
6 years ago

Hi, so during the weekend of the deion sanders challenge, it kept saying unable to connect to server while trying to complete the challenge for my token. I have completed every mut 10 challenge, but am missing that one token, because it wouldnt let me complete it. Is there any way I'd be able to earn that one token back?

JD420WC's avatar
JD420WC
6 years ago

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? JDWC
Date/time issue occurred 9/13-9/20 10/18-current
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug The MUT10 challenge has not appeared for Julius Peppers, Joe Thomas and currently Troy Polamalu. During those weeks I have checked daily and the same result was just a blank challenge screen within the MUT10 challenge section. I have completed the other 7 challenges and obtained the collectibles for all except the 3 listed even though I had never gotten the chance to obtain them and still cannot for the last week.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? You can see that the image I’ve attached doesn’t have enough ‘stars’ for completing what should be 10 total challenges and had they all been available more stars would also be available.
What happens when the bug occurs? The screen views no challenge option to view when the description also still says that you can complete the past available challenge that is expired.
What do you expect to see? The current challenge that should be updated weekly and is even announced as they come out on the social media team of Madden, but the challenge is not available for the entirety of the week.
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I have also reached out to EA support about this issue about 5 times and 2 of which I had performed a set of troubleshooting steps that took place on both my console and on Madden 20 and I was even on the phone one of the times 2 and a half hours to have to call back the same day only to be left on hold and hung up on. I would just like some assistance to what has been an ongoing issue with no solution or reward for my dedication to this challenge weekly. 

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