Forum Discussion

koterba0616's avatar
koterba0616
5 years ago
Solved

Mut account hacked, completely heartbroken

 On 10/25/20 at 730am cst my ultimate team account was hacked. Whoever did it sold my entire team, then bought Anthony sherman and kyle fackrell for 2.2 million coins and 900k coins. Also spent 12000...
  • EA_Joz's avatar
    EA_Joz
    5 years ago

    Hey @koterba0616 I can definitely see how something like this can be frustrating. We are not able to assist with something like this on AHQ. If you believe your account got compromised, please contact our EA Help Support, so we can further look into this for you. 

    EA_Joz

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@koterba0616 I recommend contacting our Support again to have a manager review that call to determine if it was a disconnection or if an Advisor needs a training opportunity.

Restoration is not always guaranteed and if an account does not appear to be maliciously taken over, our Support staff may be limited on granting content back to an account. If you have multiple friends or family members within the household that play the game I would inquire if they jumped on your account.

I'm sorry to hear about your situation though, I know it can take time to build up a great team.
koterba0616's avatar
koterba0616
5 years ago

I live alone and in texas. My psn was signed in from Australia. I have screenshots from Sony, hy the time I woke up and seen the texts and emails the damage was already done.You have been more help than the 5 people I've talked to from ea help and I appreciate that. I'll take my losses and will be waiting for madden 22

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,113 PostsLatest Activity: 5 years ago