Forum Discussion

4 years ago

[MUT] adding item to Power Up => "Our servers cannot process your request..."

Product: Madden NFL 22 Platform:Microsoft XBOX One Which console generation do you have? Microsoft Xbox One What is your gamertag/PSN ID? Pulse KILLR Date/time issue occurred 9/5/21 What type...

EA_Darko

Community Manager

4 years ago

Hey @Pulse_KILLR I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Darko

Pulse_KILLR
4 years ago
@EA_Darko wrote:
Hey @Pulse_KILLR I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Darko
I did what it said on EA to do but it has nothing to do with my connection it only happens with the certain player and no one else
- Neo_Novalis
  Hero+
  4 years ago
  @Pulse_KILLR Since there have been similar reports from players in Madden 21 too, I'd suggest to contact EA Help (see contact details below) and ask them for replacing your item. It seems that this bug occurs if the item is broken (i.e. something corrupted is saved in the database).
  
  hope that helps. good luck!
  
  EA Help
  website: https://help.ea.com/en/contact-us/?product=madden-nfl-21&community=true
  twitter: https://twitter.com/EAHelp
  facebook: www.facebook.com/eahelphub

Forum Discussion

[MUT] adding item to Power Up => "Our servers cannot process your request..."

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